Last Updated: 27/08/2024

At Ripple Safaris, we strive to ensure that our clients have the best possible experience. However, we understand that plans can change, and unforeseen circumstances may arise. This Refund and Returns Policy outlines the terms and conditions under which refunds may be issued for our services.

1. Cancellation by the Client

If you need to cancel your booking, please notify us as soon as possible. Our cancellation policy is as follows:

• More than 60 Days Before Departure: Full refund of the deposit paid, minus any non-refundable fees (e.g., bank charges or third-party cancellation fees).
• 30 to 60 Days Before Departure: 50% of the total tour cost is refundable.
• Less than 30 Days Before Departure: No refund will be issued, except in cases of extenuating circumstances (see Section 3 below).
• No-Show: No refund will be provided.

2. Cancellation by Ripple Safaris

In the rare event that Ripple Safaris needs to cancel your tour due to circumstances beyond our control (such as natural disasters, political instability, or other unforeseen events), we will offer you the following options:

• Reschedule: We will work with you to reschedule your tour for a later date at no additional cost.
• Full Refund: If rescheduling is not possible, we will issue a full refund of the amount paid.

3. Extenuating Circumstances

We understand that unexpected situations can arise that may require you to cancel your trip. In cases of serious illness, death in the family, or other extenuating circumstances, we will consider refund requests on a case-by-case basis. Documentation may be required to support your claim.

4. Refund Process

• Requesting a Refund: To request a refund, please contact us at info@ripplesafaris.com with your booking details and the reason for cancellation.
• Processing Time: Refunds will be processed within 14 business days of receiving your request and any necessary documentation.
• Refund Method: Refunds will be issued to the original payment method used at the time of booking. Please note that bank processing times may vary.

5. Non-Refundable Deposits and Fees

Certain deposits and fees are non-refundable. These may include, but are not limited to:

• Permits and Licenses: Fees for gorilla trekking permits, park entry, and other government-issued permits are non-refundable once purchased.
• Bank Charges: Any bank charges or transaction fees incurred during the booking process are non-refundable.
• Third-Party Services: Any costs associated with third-party services, such as flights or accommodation booked through external providers, may be subject to the provider’s own cancellation policies.

6. Changes to Itineraries

If you wish to make changes to your itinerary after booking, please contact us as soon as possible. We will do our best to accommodate your requests; however, changes may be subject to availability and additional fees. If a change results in a reduction in the total cost of the tour, we will issue a partial refund.

7. Refunds for Dissatisfaction

We are committed to providing high-quality services. If you are dissatisfied with any aspect of your tour, please notify us immediately. While we do not typically offer refunds for dissatisfaction, we will work with you to address your concerns and provide an appropriate resolution, such as a credit for future travel.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@ripplesafaris.com
Phone: +256 787 356 511
Address: Kulekana, Makindye, Kampala 130804, KAMPALA GPO, Uganda

We appreciate your understanding and cooperation. At Ripple Safaris, our goal is to ensure your experience with us is as smooth and enjoyable as possible.