01Information We Collect

We may collect personal information that you provide directly to us when you fill out forms, request a quote, contact us by email, or communicate with us about a safari or related travel service.

This information may include your name, email address, phone number, travel dates, number of travelers, destination interests, booking preferences, and any message or special request you submit through our forms or email channels.

We may also collect limited technical data automatically when you browse the website, such as your device type, browser type, IP address, referring pages, and general on-site activity, to help us understand traffic patterns and improve performance.

02How We Use Your Information

We use the information we collect to respond to inquiries, prepare safari quotations, provide customer support, communicate before and after a booking, improve the website experience, and maintain the security and reliability of our services.

Your information may also be used to follow up on requested trips, clarify itinerary preferences, coordinate planning details, and send important updates related to a safari inquiry or booking process.

03Legal Basis and Consent

When you voluntarily submit an inquiry or request a quote, you consent to our use of that information for customer service, trip planning, and communication related to your request. In some cases, we may also process information where it is necessary to fulfill a contract, comply with legal obligations, or protect legitimate business interests such as fraud prevention and service improvement.

04Cookies and Analytics

Our website may use cookies and similar technologies to improve usability, remember preferences, analyze traffic, and monitor performance. Cookies help us understand how visitors navigate the website and which content is most useful.

You can manage cookies through your browser settings. Disabling some cookies may affect certain site features or reduce convenience during future visits.

05Sharing of Information

We do not sell, rent, or trade personal information. We may share information only when necessary with trusted third parties who help us operate the website, process communications, or support safari planning and travel-related services.

Where relevant to a requested booking or trip arrangement, information may be shared with accommodation providers, transport partners, guides, permit coordinators, payment providers, or technical service providers, but only to the extent reasonably required to deliver the requested service.

06Data Retention

We retain personal information only for as long as necessary to respond to inquiries, provide services, meet legal or accounting obligations, resolve disputes, and maintain appropriate business records. Retention periods may vary depending on the type of inquiry, booking activity, and legal requirements.

07Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, or loss. However, no online transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

08Your Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, ask for corrections, request deletion, object to certain processing activities, or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the details listed below. We may need to verify your identity before acting on certain requests.

09Third-Party Websites and Services

Our website may contain links to third-party websites, booking systems, payment providers, social platforms, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information.

10Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate adult involvement. If you believe a child has provided personal information to us inappropriately, please contact us and we will review the matter promptly.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. The latest version will always be published on this page, and the effective date will be updated accordingly.

12Contact Us About Privacy

If you have questions about this Privacy Policy or how your information is handled, please contact us using the details below.